Privacy Policy

Your privacy is important to us.

As a web-based service provider, we require some personal information in order to provide a service to you.

However, we don’t ask for this information unless we truly need it.

It is FormBackend's policy to respect your privacy regarding any information we may collect from you across our website, https://www.formbackend.com.

Personal Information

We may ask you for personal information, such as:

Email address, and Payment details This information is used for the purposes of:

  • providing you with products and services
  • providing you with information about our products and services
  • managing and improving our products, services, quality control, administration, communication and internal processes
  • personalising and customising your experience with us
  • verifying your identity
  • granting you access to your account with us
  • investigating any enquiries or complaints submitted by or about you; and/or
  • complying with regulatory or legal obligations
  • You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
  • We do not share your personal information with third-parties, except where required by law, to protect our own rights, or to provide a service to you.

    We will only retain personal information for as long as necessary to provide you with a service.

    Business Data

    Our respect for your privacy extends to the data you input into our website over the normal course of using our services. We will not share your data with third-parties, except where required by law, to protect our own rights, or to provide a service to you. We may, however, disclose anonymised and aggregated versions of this information for business, marketing or public relations purposes. We will only retain your data for as long as necessary to provide you with a service.

    Cookies

    We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.

    If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.

    Third-Party Services

    We employ third-party services for our:

    • Website analytics
    • Payment processing (checkout), and
    • Live chat / customer support
    • These third parties have access to selected personal information only to perform specific tasks on our behalf or to improve the relevance of information presented to you. We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours.
    • We use the following third parties:

      • Heroku

        Our application is running on Heroku which is a subsidiary of Salesforce. Link to their privacy shield certification

      • Papertrail

        We use Papertrail for our logs. Logs are kept for 7 days, and are deleted thereafter. See their privacy shield information

      • Mouseflow

        We use Mouseflow to help us improve our services by recording user behavior in Formbackend. We don't store any personable identifiable information with Mouseflow. Link to their privacy shield

      • Intercom

        We use Intercom for our support. Link to their privacy shield

      • W3Counter

        We use W3Counter to track visits to Formbackend. Data is stored for 30 days. Link to their privacy shield

      • Stripe

        Stripe is our payment provider. We only store the email of paying users, and nothing if you're a trial customer. We're required by law to store this information and can't delete this data. See their privacy shield notice here.

      Security

      We take security seriously, and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee the absolute security of your data.

      Children’s Privacy

      We do not knowingly collect or store personal information from children (visitors under the age of 13). If you believe your child has provided us with personal information, we encourage you to contact us immediately, and we will do our best to delete the data as quickly as possible.

      Changes to our Privacy Policy

      At our discretion, we may change our privacy policy from time to time. Any changes will be reflected here, so we encourage you to visit this page regularly. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

      Business Transfers

      If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

      Right to be forgotten

      You can at any point in time log in and delete your account. Once a trial expires, we delete the account and all of its data within 7 days. If you decide to delete your account, we will delete ALL of your data after 7 days. If you have questions or request, feel free to email us on hello@formbackend.com