Sending emails

How to send emails when someone submits your form

By default, emails are sent from no-reply@formbackend.com. On paid plans you can send from your own domain by verifying DNS records — see Custom sender domains.

Receive emails when a submission arrives

Open your form and select the Notifications tab. Under Owner notifications, enable Receive email when someone submits the form and enter one or more addresses in Send to emails (comma-separated).

The default subject is {{form.name}} received a new submission. You can change it and use merge tags.

Optional owner-notification settings:

• Send uploaded files with the email — attach uploaded files, within size limits described in Email attachments
• Hide the view submission link — useful if you reply from your email client instead of the FormBackend UI
• Use submitter’s name as the sender — uses the value of the form’s name field when present
• Send notifications when submissions are marked as spam — also notify for spam entries

If your form includes an email field, owner notification emails set Reply-To to that address so you can reply from your inbox. You can override Reply-To per submission with _reply_to — see Special fields.

Send emails to the submitter

Enable submitter notifications when the form has an email, e-mail, or email_address field. Configure:

• From name — display name in the inbox
• From email — defaults to no-reply@formbackend.com; use a custom sender domain for your own address
• BCC — optional address that receives a copy without the submitter seeing it
• Subject and Body — required; use merge tags to personalize

Conditional emails

Send different owner emails based on submitted values. For example, route a department dropdown of sales to sales@company.com:

Available conditions:

• matches
• partially matches
• does not match
• includes one of
• does not include one of
• is checked
• is not checked
• is empty
• is not empty
• ends with

You can add as many conditional rules as you need. For spam actions and redirects in addition to email, see Form rules.